Internal Change Management Through the Introduction of a Quality Management System

Internal Change Management Through the Introduction of a Quality Management System

4.11 - 1251 ratings - Source



Studienarbeit aus dem Jahr 2011 im Fachbereich BWL - Unternehmensfuhrung, Management, Organisation, Note: 1, Fachhochschule Vorarlberg GmbH, Sprache: Deutsch, Abstract: Nothing is as constant as change. Companies are influenced by a variety of factors which made changes necessary. The cause of changes could be internal or external. External factors could be a change of business partners, an economic crisis, the globalisation or a change in laws. In this case the change was internal. The whole company was unorganised, for example without any overview of current figures of incoming labour of the day, any written work instruction, how the tasks has to be done, or an overview of complaints from customers. The employees had no targets to achieve or some instruction how much work they have to do at one day. So everybody can work how he likes and as much as he likes. The management decided to introduce a Qualtity Management System in a part of the company to get an ISO certification. With an ISO certification it would be possible to get more orders from other business sectors, because the certification stands for trust and reliability. To enable the certification, it was necessary to change the whole working situation of the company. For example processes, work instructions, forms, organisational charts, a Quality Management Manual, an internal error management and a complaints management were needed. Furthermore a system for the different work, which is done at that day, was needed to plan a strategic future. Through a quality management system, the company has to establish a vision. It contains targets for the company. From these targets the process key data for processes were derived. These process key data become the targets of the employees. The following graphic summarizes the whole situation on the basis of a before and after analysis:Furthermore a system for the different work, which is done at that day, was needed to plan a strategic future. Through a quality management system, the company has to establish a vision. It contains targets for the company.


Title:Internal Change Management Through the Introduction of a Quality Management System
Author: Melanie Müller
Publisher:GRIN Verlag - 2012-02
ISBN-13:

You must register with us as either a Registered User before you can Download this Book. You'll be greeted by a simple sign-up page.

Once you have finished the sign-up process, you will be redirected to your download Book page.

How it works:
  • 1. Register a free 1 month Trial Account.
  • 2. Download as many books as you like (Personal use)
  • 3. Cancel the membership at any time if not satisfied.


Click button below to register and download Ebook
Privacy Policy | Contact | DMCA